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Win 2000 Modem not present

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5 replies

by rpeedle

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I have a Win 2000pro PC that has just been set up with a dial up internet connection. The modem is a US Robotics 56k Sportster Flash (external). The modem is recognised with no problems through the Phone/Modem control panel icon. Modem works fine until PC is shut down. Then (if modem is not on) the dial up connection does not work. Looking in the Phone/modem icon the modem is listed but as "not present".

If the modem is on at startup there is no problem. I have never experienced this beforeand users with low technical knowledge find it a real problem when they are unable to get onto the internet.

Please help with how to keep modem attached/present without having it on during startup.

Thanks

Roger Peedle Corio Bay Senior College

5 replies

by darts32

Because of the modem being external you must leave the modem on at startup. With internal modems power is present at startup and the card is recognized. This rule applies to external and there must be power to it for it to be recognized at startup.

by djrampant

Just a thought but have you checked your BIOS. Many BIOS's have an option asking if you have a Plug and Play O/S. If you have this option you need to make sure it is enabled as you should be able to turn the modem on after boot and then windows can allocate it resources.

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