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WIN 98 Restart Problem

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by rhinkley

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I reformated the drive and loaded WIN 98 on a 266 Mhz Pentium II, 6 GB hard drive w/ 192 MB RAM. The system boots up fine and shuts down fine but when I try to restart, it hangs on the windows scrn. I disabled the logo scrn and it still hangs. If I try restart again it comes up w/ the windows menu scrn locked in fail safe mode selection. It times out but hangs. I restart again and it boots fine. I've gone through the MS knowledgebase to no avail. Any assistance will help save my sanity. Thanks, Ray

9 replies

by dmiles

Check the task manager to see what programs may not be responding when loading at startup,you can also use MSCONFIG to trouble shoot this problem

The other option would be to update the video driver,while in safe mode,check the device manager forany yellow exclamation marks,to see if their are any conflicts.

by rhinkley

Thanks for your suggestion. I've already run all the options in MSCONFIG, changed the video card and driver, and verified there were no problems in the device manager.

by stevedunkley

Ray,
It's kind of trial and error on the problem you described. Different hardware creates a lot of variables.
You can try the Windows update as a starting point (there was a generic patch availible for Win98), then give these links a shot.

http://www.aumha.org/a/shutdown.htm

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q202633

http://support.microsoft.com/common/canned.aspx?R=d&H=Windows%2098%20Shutdown%20Articles&LL=kbwin98search%20or%20kbwin98sesearch&Sz=w98shutdown&CDID=EN-US-KB&LCID=1033

This is the fix that has worked best for me in the past.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q187607

Good luck

by opatzg9

Sounds like driver problems, have you loaded all the drivers for your hardware yet? Also did you run any driver updates for the motherboard yet?
Try both of thse and watch for problem devices, you may wish to remove any addon cards not necessary and readd them one at a time nutil you are fully back up and running. Do you have other cards in there? Are you running sound from the motherboard/ video/ network? Any more info you could supply might give us some more ideas on how to help.
Good luck

by girlmf

If it shuts down and restarts without any problems than I do not think its a hardware issue. I would suggest reformatting and reinstalling Windows. It sounds to me like some of the Windows files were corrupted during installation. If Windows is the only thing on the harddrive right now than that is the first thing I would try to resolve the issue.

by rhinkley

Thanks for your suggestion. I've reformated and reloaded win 98 several times, all to no avail.

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