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Win2K printers going offline

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by rickfish2000

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I have 5 HP JetDirect print servers that are all going offline at the same time. They can run fine for a day or two, then no one can print. This can last for an hour to a day. They people can print again.

The JetDirect prin servers are variousmodels, but I have never seen this before.

3 replies

by nickmkhn

You have to determine what layer is affected by the problem, and you have to specify what exactly goes down. Might be just a cable, a hub.
Can you access a box at another end of the cable at that time? (Disconnect the print servers one by one and see. Or connect your test bed instead and see.)
Or how large are the queue, and what is in it?
Sometimes it depends on the type of the OS installed on your clients.
Are the print drivers installed on every workstation?

by rickfish2000

This is still confusing me because I have had to switch all the users to print through an NT4 box, rather than Win2K. It can work for up to a week on Win2K, but then go offline (all at once - 5 printers) for several days. They can then come back, or a reboot can do it. On NT4 they were not running TCP/IP, on Win2K they are. I feel this is where my problem is.

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