Desktop

Ask something
Discussion Locked

Win98SE hangs at shutdown

0 helpful
27 replies

by shepler

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I reformatted a hard drive, loaded Win '98 SE as a new OS install. I installed MS Office 2000, attached the machine to the Novell Network, upgraded to IE 6.0 and Outlook Express 6.0. The machine worked great. The user asked for two modifications.The first was to add "autosave" to Excel 2000. I did that. The second was to re-enable her "quick" keys on her Microsoft Internet Keyboard. I downloaded the IntelliType Pro keyboard software v. 2.11 from MS's website and installed it. The computer now hangs at shutdown on the "Win '98 is now shutting down" screen. The machine is a Dell V333c. Is there a conflict with the IntelliType software or AutoSave function and Win '98SE?

27 replies

by maxwell edison

.
.
By the way, Microsoft says the following:

The Windows 98 Second Edition Shutdown Supplement addresses shutdown issues on systems with specific hardware/software configurations running Windows 98 Second Edition. These issues include systems restarting when selecting shutdown and systems hanging on shutdown.

Here's a dirict link to the Microsoft resolution page. (Don't forget those PESKY SPACES in the pasted URL.):

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

Microsoft recommends the troubleshooting steps outlined in the KB article:

"Problems Shutting Down Windows 98 Second Edition"

http://support.microsoft.com/support/kb/articles/q238/0/96.asp

Good luck,

Maxwell

by radiic

Windows 98 seems to do that on shutdown after installing some drivers. One of the procedures that windows performs on shutdown is to transition protected mode drivers to real mode. I would venture to guess that you might not have the exact correctdriver for the new keyboard. I would start there.

Here is two articles from M$ to help troubleshoot this for you. Also I would try the patch that this second link points too.

http://support.microsoft.com/support/kb/articles/Q238/0/96.ASP?LN=EN-US&SD=gn&FR=0&qry=hang%20shutdown%20driver&rnk=15&src=DHCS_MSPSS_gn_SRCH&SPR=W98

http://support.microsoft.com/support/kb/articles/Q239/8/87.ASP

Good Luck
Mike

by curacao_dejavu

Check out the MS KB Article ID: Q238096 Problems Shutting Down Windows 98 Second Edition

regards,

Leopold

(sorry, it's to long to past)

by alon

Do you have mapped network drives? There is a known issue and a fix on the windows update site. Run windows update and see if mapped drives shutdown fix is there and is not installed. if it is not installed, install it and see what happens.

To test this, try disconnecting any mapped drives before you shutdown. and see if it shuts down properly.

you can also try running sfc and see if any corrupt files appear.

Also run msconfig and disable any unwanted startup items. you can also check the advanced section in the msconfig program to see if disable fast shutdown is selected if it is try unselecting it.

If MDM is running (hit control - alt - delete and see if MDM is there) end its task, then search the hard drive for mdm.exe and rename it to mdm.old. Also disable findfast if its enabled and see if that helps.

Alon

by hamiltonreps9aa

Try in device mgr...system devices..pci bus...irq steering..uncheck the bottom item..
Also windows update: If on a network get mapped drives shut down..Also get ide hard drive cache.

by con01

Adding to the solutions provide already:
Check your Antivirus vendor's website for patches. I had the same problem with users at work. Went to McAfee's site and found a patch (using ver. 4.5.0) and that cured it. But as others have already written,there are many shutdown issues with Win98. If in fact you are running McAfee and need the patch, feel free to email me ( I can't remember where on their site I downloaded it).

This discussion is closed to new replies.