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Windows Explorer error

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by gmills

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I provide desktop support for an organization that runs windows NTsp6. I have a large number of desktops that get the following error when the user logs in...“There was an internal error and one of the windows you were using has been closed.It is recommended that you save your work and close all programs, and then restart your computer.” The users are able to click on the OK button and continue with no problems, however, I need to get resolve the problem and stop the error message. I have checked the event viewer and whatever is causing the error message does not generate an event. Are there any suggestions on how to find out the cause of the message? Additional software on the machines: Groupwise, Office '97 suite, and some design programs.

6 replies

by khall3

That link I posted is not working, instead just go to Microsoft.com and look at support article number Q239094. That should be what you need.

by khall3

Actually the link does work if you remove the space between the S; q239094& once you paste it into your address box.

by lizzy

In addition to the first answer regarding Virtual Memory, I found another one referencing your error message at this MS page:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q259096

(remove any spaces from the URL)

I was unable to associate your error message with Windows NT workstation, only Win98\Me. It looks like you said NT workstation in your question, or did you mean server with 98\Me workstations?

In any case, if you are comfortable working with Windows registries, I would try the registry solution on one of the PC's experiencing this intermittent problem and see if it resolves the issue. Please post a comment with what you found when you close this thread.

by lizzy

Since the workstations are Windows NT, you can still search the string in the Q article since some things are still similar between operating systems. If the string isn't exactly the same, try searching for the last component(s) listed in the path in the Q article.

by gmills

Additional info: The desktop software is Windows NT and we have a Novell network.

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