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Windows Update not working with WinXP

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Customer has computer with WinXP Pro. When you try to use Windows Update, it downloads the updates, starts to install them, then download window closes and Win Update page says updates were not installes. I tried deleting the tmp files in the WUtempfolder, and renaming the Windows Update folder, but it still would not work. Any suggestions?

19 replies

by darts32

possible hacked version of WinXp Pro. Windows updates are blocked with the serial starting with FCKGW.

by jsolari020

well like the perosn said before me..it could be a hacked version..very likely, but i have also seen a lot of them that have that one and let u download the updates, these ones that work block microsoft from seeing them getting or downloading patches and updates..try reinstalling the operating system..i had a similar situation with home edition and after that it worked..if not ask the user for the cdkey so u can see if it is a hacked version..if not a hacked version..contact microsoft..they will probably help u the most

by nyflyer

As was previously said could be a hacked version. But I also had a similar problem and installed the updates in safe mode. You will have to know the file name and where they downloaded too but should be in the WUtemp directory. Try the safe mode andif that doesnt work it is probably hacked. Let me know how you make out. Hope that helps a bit.

by housedoc1800s

If it is a hacked version trasnfer what you want to save to a slave hd oc cds/format the drive reinstal xp and do not download any of the security updates from windows!

by deadly ernest

This can happen with fully legal versions, the easiest way around it is to go into the MS wbsite and download the upgrade files onto your PC, save them to a set directory, then run them individually from where you saved them. All the patches and upgrades are available as downlaodable files for network admins to download and distribute on their own networks without having everyone contact MS.

I had this ame problem with my fully legal softwrae and it is simply due to the disabling of some of the MS automatic remote access settings, which i did for security reasons. I suspect that the automatic upgrade system requires the MS remote access accounts to be fully activated. My other machine has them activated and the auto upgrades worked OK on it, yet the secured machine did not.

by happyjack78

I have a somewhat simular problem in that all of a sudden I cannot access the manual windows update. I get a big white screen but the automactic updates is working fine. I check for virus and other problrms but Windows Update will not come up, also auto keeps downloading update for users using another browser as default but this update never installs, last time I had manual working it showed 12 failed updates. Anyone had a simular problem with this?

by tk3423

Go to local drive:\Windows\downloaded programs files and delete the Update Class. Restart and go back to Windows Update site and it will download it again. Also, make sure you are running it as the administrator rights.

by tony

The one thing that it seems that noone has asked is was XP activated and if not you can not run the updates like Service Pac 1. Your first starting point is to verify the activaction and then look at some of the other suggestions. The eastiest way to check this is to look on the task bar and see if the activate windows icon is there.

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