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WSUS clients not reporting status or getting any updates

By elisamuel.mckenzie ·
Hi guys,

I'm having a lot of troubles with 3 desktops on remote location. They don't seems to be downloading updates from the WSUS server. One of them registered on the server but don't show status , the other two doesn't show anywhere on the server. I open the WindowsUpdate.log in the one that show and this is what it looks like:

2008-06-02 10:01:12:281 1384 224 Service ** START ** Service: Service startup
2008-06-02 10:01:12:281 1384 224 Service *********
2008-06-02 10:01:14:750 1384 224 Agent * WU client version 7.1.6001.65
2008-06-02 10:01:14:750 1384 224 Agent * Base directory: C:\WINDOWS\SoftwareDistribution
2008-06-02 10:01:14:765 1384 224 Agent * Access type: No proxy
2008-06-02 10:01:14:781 1384 224 Agent * Network state: Connected
2008-06-02 10:02:02:331 1384 224 Report WARNING: Failed to query for service properties: 80004002
2008-06-02 10:02:02:331 1384 224 Agent *********** Agent: Initializing Windows Update Agent ***********
2008-06-02 10:02:02:331 1384 224 Agent *********** Agent: Initializing global settings cache ***********
2008-06-02 10:02:02:331 1384 224 Agent * WSUS server: http://INSECSVR2DN
2008-06-02 10:02:02:331 1384 224 Agent * WSUS status server: http://INSECSVR2DN
2008-06-02 10:02:02:331 1384 224 Agent * Target group: (Unassigned Computers)
2008-06-02 10:02:02:331 1384 224 Agent * Windows Update access disabled: No
2008-06-02 10:02:02:862 1384 224 DnldMgr Download manager restoring 0 downloads
2008-06-02 10:02:02:862 1384 224 Agent * Failed to load persisted download calls, error = 0x80004002
2008-06-02 10:02:03:393 1384 224 Agent WARNING: DeleteVolatileServices::GetServiceList failed with 0x80004002.
2008-06-02 10:02:03:843 1384 224 DnldMgr FATAL: DM:CAgentDownloadManager::RestoreDownloadJobs: GetSession failed with 0x80004002.
2008-06-02 10:02:03:843 1384 224 DnldMgr FATAL: DM:CAgentDownloadManager:elayedInit: RestoreDownloadJobs failed with 0x00000000.
2008-06-02 10:02:03:843 1384 224 AU ########### AU: Initializing Automatic Updates ###########
2008-06-02 10:02:03:843 1384 224 AU AU setting next detection timeout to 2008-06-02 14:02:03
2008-06-02 10:02:04:278 1384 224 Agent WARNING: GetServiceList failed with error 0x80004002.
2008-06-02 10:02:04:278 1384 224 AU WARNING: QueryRegisteredProvider failed with error 0x80004002
2008-06-02 10:02:04:278 1384 224 AU # WSUS server: http://INSECSVR2DN
2008-06-02 10:02:04:278 1384 224 AU # Detection frequency: 10
2008-06-02 10:02:04:278 1384 224 AU # Approval type: Scheduled (Policy)
2008-06-02 10:02:04:278 1384 224 AU # Scheduled install day/time: Every day at 12:00
2008-06-02 10:02:04:278 1384 224 AU # Auto-install minor updates: Yes (Policy)
2008-06-02 10:02:05:098 1384 224 AU FATAL: Failed to get session from datastore, error = 0x80004002
2008-06-02 10:02:05:146 1384 224 AU FATAL: Failed to Unserialize from data store, error = 0x80004002
2008-06-02 10:02:05:146 1384 224 AU # WARNING: Exit code = 0x80004002
2008-06-02 10:02:05:146 1384 224 AU ########### AU: Uninitializing Automatic Updates ###########
2008-06-02 10:02:05:146 1384 224 AU WARNING: InitAUComponents Failed, will restart AU in 30 mins, error = 0x80004002
2008-06-02 10:02:05:146 1384 224 AU AU Restart required....
2008-06-02 10:02:06:514 1384 224 Report *********** Report: Initializing static reporting data ***********
2008-06-02 10:02:06:514 1384 224 Report * OS Version = 5.1.2600.2.0.65792
2008-06-02 10:02:06:787 1384 224 Report * Computer Brand = Dell Inc.
2008-06-02 10:02:06:787 1384 224 Report * Computer Model = OptiPlex 330
2008-06-02 10:02:06:836 1384 224 Report * Bios Revision = A00
2008-06-02 10:02:06:836 1384 224 Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A00
2008-06-02 10:02:06:836 1384 224 Report * Bios Release Date = 2007-08-14T00:00:00
2008-06-02 10:02:06:836 1384 224 Report * Locale ID = 1033
2008-06-02 10:02:07:560 1384 d94 DnldMgr FATAL: DM:CAgentDownloadManager::CheckAllCallDownloadStates: GetSession failed with 0x80004002.
2008-06-02 10:02:08:107 1384 d94 DnldMgr FATAL: DM:CAgentDownloadManager:urgeExpiredFiles: GetSession failed with 0x80004002.
2008-06-02 10:02:08:573 1384 d94 DnldMgr FATAL: DM:CAgentDownloadManager:urgeExpiredUpdates: GetSession failed with 0x80004002.
2008-06-02 10:02:09:040 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:09:040 1384 d94 PT WARNING: Initialization failed for Protocol Talker Context: 0x80004002
2008-06-02 10:02:10:552 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:10:552 1384 d94 PT WARNING: Initialization failed for Protocol Talker Context: 0x80004002
2008-06-02 10:02:10:552 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:10:552 1384 d94 Report WARNING: Reporter failed to upload events with hr = 80004002.
2008-06-02 10:02:11:131 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:11:131 1384 d94 PT WARNING: Initialization failed for Protocol Talker Context: 0x80004002
2008-06-02 10:02:11:727 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:11:727 1384 d94 PT WARNING: Initialization failed for Protocol Talker Context: 0x80004002
2008-06-02 10:02:11:727 1384 d94 PT WARNING: PTError: 0x80004002
2008-06-02 10:02:11:727 1384 d94 Report WARNING: Reporter failed to upload events with hr = 80004002.

Any idea what could be happening. I'll appreciate any help. Thanks

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