Mary Shacklett

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it.

AI bias, audits and reporting are all key factors in the Algorithmic Accountability Act. Find out what your business can do today regarding artificial intelligence and bias.

How do you use AI and business process redesign to compensate for employees who may not have the experience or the know-how of the business?

As users and IT continue to look for ways to shorten application development timeframes, automating large portions of QA seems to promise a solution. But how far can you go?

Creating a quality application unit test environment can save IT time, money — and prevent significant errors!

Running pilot projects differs from production projects, but both demand sound management practices and accountability.

The success of BI depends upon accurate and well prepared data. Here are some tips to avoiding poor BI data influencing analytics results.

Are the best project managers risk managers?

Many companies have implemented business intelligence in a piecemeal way, but should they have an overarching strategy?

No-code and low-code apps are thought of as IT-free ways for users to get apps to market quickly. Are they?

Text analytics is still relatively new for most companies. What do we know so far about what has worked?

Small and mid-sized organizations are finding it hard to hire a separate CDO to steward their data as part of their digitalization strategy. How can they administer their data?