Helpdesk – PC replacement routines
Being newly appointed administrative head of a PC support team I must firstly stress that I am out on a limb here, not being technical at all.
However I have noticed that my team (yes short on resources and we are hiring) spend a lot of time on PC installations and replacements, helping the users settling in on their new device.
All new PCs are preinstalled at our PC vendor and with the most common SW already in place. However it is not unusual for our supporters spending at least an hour helping the users with configuring mail etc..
My management finds it in order as they argue it saves time for the end users. I am just wondering/hoping there were a better/faster way to get the users settled in. Note that this is not related to data but all the local UI and application settings, shortcuts etc.
Again I apologize if this is not the right forum to ask. Any directions most appreciated.