I’m currently working as a Resolution expert, one who handles follow up cases and one who callback customers to check if the problem was solved or not. if it is not resolved i will take the initiative to solved the problem and own the case until it is resolved…I want to shift to being an IT guy one who handles the networking and flow of data in the organization, one who maintains server and data centers. What are the steps that i can do to slowly meet the career that i want??
