HP LASERJET 4250 - Crashing Microsoft Word 97 - TechRepublic
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November 30, 2009 at 03:44 AM
mozster

HP LASERJET 4250 – Crashing Microsoft Word 97

by mozster . Updated 16 years, 7 months ago

Hi,

We print over a Windows Server 2003 network to HPLJ 4250 printers.

Recently when choosing the File, Print dialogue box in Microsoft Word, Word just closes downs.
If you choose the print icon in Word it works but File, Print and then properties causes it to exit.

I’ve tried updating the drivers on the network to version HP Laserjet 4250 PCL 6 (61.74.561.43) but the same problem occurs after that on the workstations.
I’ve also tried a PCL5 driver which worked for a few days and then the problem came back.

Used to work fine until we introduced a HP Colour LJ3600 to the print server.
I’ve since deleted this back off along with its drivers but still I have my end user 4250 problem.

Any ideas?

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