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HP won't print bottom 1/3 of page

By taz3283 ·
Hello,

We have a networked HP 4000 laserjet printer. Users are printing AutoCad and Word files. When they print a Word file it frequently doesn't print the bottom 1/3 of the page. It has the PCL6 driver and it is set to use a specific tray.
Mixed environment of NT, 2K and XP

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by d.walker5 In reply to HP won't print bottom 1/3 ...

If it prints OK using the the Win 2k and XP boxes, but not on the NT, try enabling bidirectional support. Start|Settings|Printers. Right click on the printer. Hope this helps.

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by taz3283 In reply to HP won't print bottom 1/3 ...

Hello,

This problem is frequent with all systems. The "allow bidirectional support" is greyed out so I can't select it?

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by sgt_shultz In reply to HP won't print bottom 1/3 ...

get a hold of one of the word docs that causes this problem. possibly it will turn out to be 'complex' document with graphics or such.
then find somebody who can print it successfully and somebody who can't. go to printer, get self test page. take to working pc and compare printer drivers on the two systems. maybe you want pcl5 instead of 6. paw around inside printer properties on working system, check out all the options, make notes. maybe driver doesn't correctly know how much RAM printer has. maybe sending RAW when better sending EMF or vice versa. see? you may prefer to cut to the chase by checking hp website for this problem. my money on RAM settings. upgrade to latest driver version on bad box(es) just because...

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