Alison DeNisco Rayome is a senior editor at CNET, leading a team covering software, apps and services. She was previously a senior editor at CNET's sister site TechRepublic.
At Microsoft Ignite, Gordon Walters, CIO of Towergate insurance firm, explained how his company found major savings by moving all operations to the cloud.
Companies including Alibaba, Lexus, and Uber use both human and automated customer service to deliver the best results, according to a report from MIT Technology Review and Genesys.
With ransomware and spyware on the rise, enterprises need to stay vigilant to protect data from attackers. Here are some native Windows 10 security features that can help.
At Mobile World Congress Americas 2017, PWC’s Mohamed Kande explained how advancements in high speed connections, computing, the cloud, and analytics will change how companies operate.