Alison DeNisco Rayome is a senior editor at CNET, leading a team covering software, apps and services. She was previously a senior editor at CNET's sister site TechRepublic.
Companies including Alibaba, Lexus, and Uber use both human and automated customer service to deliver the best results, according to a report from MIT Technology Review and Genesys.
With ransomware and spyware on the rise, enterprises need to stay vigilant to protect data from attackers. Here are some native Windows 10 security features that can help.
With the rapid pace of innovation, it can be difficult for tech professionals to keep their skills current. Here are 10 tips to help you boost your professional development.
Firms that have implemented a digital transformation strategy are reporting higher profits and greater employee engagement than other companies, according to a new report from SAP.