Calvin Sun helps organizations improve their performance, by addressing communications, customer service and leadership. His work has been featured in numerous publications including Computerworld, The Washington Post, The New York Times and Philadelphia Business Journal. His clients include Cornell, The George Washington University, the Pennsylvania State University, La Salle University and the University of Texas ? Pan American. \ \ \ Calvin has studied extensively about the Titanic. He has written and published articles about the subject, visited and photographed victim graves in Nova Scotia, delivered lectures, and has interviewed relatives or representatives of seven passengers. His article on the Nova Scotia victim graves appeared in the October 1999 issue of American Funeral Director. His article on the DNA identification attempts of unknown victims in Halifax appeared in the July 2004 issue of American Cemetery. In writing it, he interviewed the two principal researchers as well as the clergyman of the granddaughter of Titanic crew member victim Catherine J. Wallis. His talks on communications and customer service include stories from the disaster, with applications to the contemporary world. \ \ \ Calvin has written on customer service for many publications including Entrepreneur, Law Technology News and Medical Office Management. His speaking engagements include conventions and meetings of the Pennsylvania Credit Union Association, P4A, PaSAE, Association of School Business Officials International, Association of Information Technology Professionals (AITP) and the Pennsylvania Association of School Business Officials. \ \ \ Before starting his own practice, Calvin worked for IBM as a programmer and systems engineer, and for KPMG Peat Marwick as an information technology consultant and manager. He holds a B.A. degree from Haverford College and an M.B.A. degree from the Wharton School of the University of Pennsylvania.