Software
VoIP7 Signs a Multi Level IVR Is a Must-Have for Your Callers
From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.
-
Image: Pexels/Pavel Danilyuk -
Image: Pexels/Edmond Dantes Networking
VoIPWhen to Use a Mesh VPN and Four Signs You Shouldn’t
A mesh VPN enables direct, flexible communication if it's a good fit. See whether or not it’s a viable solution for you.
-
Image: Pexels/Mikhail Nilov Software
VoIPIs a Multi Level Auto Attendant Worth Upgrading For?
There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything you need to know.
-
Image: Pexels/Mikhail Nilov Software
VoIP21 IVR Scripts You Can Steal (And How to Use Them)
Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost caller satisfaction.
-
Image: Pexels/Kaboompics.com Software
VoIPOut of 15 IVR Best Practices, You Only Need These 7
Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
-
Image: Pexels/Ron Lach Software
VoIPIs the IVR Menu Dead? Well, That Depends
In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why.
-
Image: Pexels/Andrea Piacquadio Networking
VoIPThe No-Worry Guide to VoIP Number Porting
The only reason people think VoIP number porting is hard is because it’s unfamiliar. It's actually really easy — here’s exactly how to do it.
-
Image: Pexels/Panumas Nikhomkhai Networking
VoIPYes, Analog Phones Work Just Fine Over a VoIP Gateway
Discover why (and how) a VoIP gateway is one of the few truly plug-and-play devices in business communications.
-
Image: Pexels/Yan Krukau Software
VoIPVoIP Fax Might Work, But There Are More Reliable Options
With so many easier alternatives for sending docs, VoIP fax is a lousy strategy. Learn why fax fails over VoIP and what you can do instead.
-
Image: Pexels/Olia Danilevich Networking
VoIPA Virtual Switchboard Is Ideal for the Remote Office
Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and complexity.