Yesterday's network traffic analysis tools leave you vulnerable to new security threats. Is it time for an upgrade? Let's find out.

So long as you have a built-in modem, you can use Windows Fax and Scan to send and receive faxes from your computer. Learn how to use this classic program along with alternative faxing methods.

When you choose a top provider, maintaining VoIP security and encryption is no harder than using a strong password. Here’s how to get set up.

Discover when a virtual firewall excels plus its advantages over traditional options so you can determine if it's right for you.

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line.

High network latency can ruin call quality, slow websites, and frustrate users. Discover the real causes and how to fix them fast.

Discover the key types of network traffic and their role in optimizing performance plus real-world examples to see how they impact data flow.

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them.

Everything you stream and share is broken into network packets. Learn how this enables the seamless flow of data that powers the internet.

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right for you.