CXO
Software8 [FREE] Content Operations Templates Worth Downloading
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more.
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Wrike works well for high-volume teams with requests coming from all directions. Image: Wrike.com -
Image: Pexels/112 Uttar Pradesh CXO
VoIPHow to Use Call Center Outsourcing and Protect Your Brand
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.
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Image: Pexels/KATRIN BOLOVTSOVA CXO
VoIPHow to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
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Image: Pexels/Antoni Shkraba CXO
VoIP6 Undervalued Call Center Metrics (+3 That Are Misleading)
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
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Image: Pexels/Yan Krukau CXO
VoIP7 Causes of Call Center Burnout Any Employer Can Address
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
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Image: Pexels/Mikhail Nilov Artificial Intelligence
VoIPThe Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
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Image: Pexels/Yan Krukau CXO
Software8 Simple Call Center Best Practices That Require $0 Spend
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
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Image: Pexels/MART PRODUCTION CXO
VoIPHow to Detect Call Avoidance Without Micromanaging
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.
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Image: Pexels/Mikhail Nilov Big Data
VoIP7 Surprising Things ASR Call Center Technology Does Well
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.
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Image: Pexels/Tara Winstead Artificial Intelligence
VoIPIs Automated IVR Testing Reliable? Yes, With Oversight
IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.