Jeff Dray recounts his top ten forwarded emails. He's looking for your favorite candidates to add to the list.

Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.

Jeff Dray has worked some graveyard shifts on the help desk, when duties are lighter and boredom has a chance to set in. How do you cope when you need to stay alert but everyone you know is at home fast asleep?

Having braved the tech wilderness for many years, Jeff Dray has been able to document the 10 most insidious types of IT managers. Find out if you or your manager fits into one of the species he describes.

Jeff Dray considers the age divide in the workplace. Youth and vigour, as well as age and experience, have their place in support roles, and the combination of the two benefits everyone.

Here are the basics steps involved in setting up an invoice using a Word template -- along with a sample template you can download and customize.

Jeff Dray discovers that, although he does his best to meet his customers' expectations, sometimes he can't produce the miracle that they seem to be asking for.