jeffdray, Author at TechRepublic

jeffdray

Software
Jeff’s top ten forwarded emails

Jeff Dray recounts his top ten forwarded emails. He's looking for your favorite candidates to add to the list.

jeffdray
Published: August 23, 2009, 11:31 PM PDT Modified: August 23, 2009, 11:31 PM PDT Read More See more Software articles
CXO
Jeff Dray’s top 10 help desk calls

Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.

jeffdray
Published: July 14, 2009, 4:46 AM PDT Modified: July 14, 2009, 4:46 AM PDT Read More See more CXO articles
CXO
Night-shift boredom on the help desk

Jeff Dray has worked some graveyard shifts on the help desk, when duties are lighter and boredom has a chance to set in. How do you cope when you need to stay alert but everyone you know is at home fast asleep?

jeffdray
Published: June 22, 2009, 6:00 AM PDT Modified: June 22, 2009, 6:00 AM PDT Read More See more CXO articles
Enterprise Software
The 10 most dangerous species of IT manager

Having braved the tech wilderness for many years, Jeff Dray has been able to document the 10 most insidious types of IT managers. Find out if you or your manager fits into one of the species he describes.

jeffdray
Published: June 18, 2009, 6:45 AM PDT Modified: June 18, 2009, 6:45 AM PDT Read More See more Enterprise Software articles
CXO
Age before beauty?

Jeff Dray considers the age divide in the workplace. Youth and vigour, as well as age and experience, have their place in support roles, and the combination of the two benefits everyone.

jeffdray
Published: February 23, 2009, 3:34 AM PST Modified: February 23, 2009, 3:34 AM PST Read More See more CXO articles
Software
Create a simple invoice template in Word

Here are the basics steps involved in setting up an invoice using a Word template -- along with a sample template you can download and customize.

jeffdray
Published: November 25, 2008, 1:20 AM PST Modified: November 25, 2008, 1:20 AM PST Read More See more Software articles
Printers
Miracles take a little time: We do the impossible at once

Jeff Dray discovers that, although he does his best to meet his customers' expectations, sometimes he can't produce the miracle that they seem to be asking for.

jeffdray
Published: September 22, 2008, 5:00 AM PDT Modified: September 22, 2008, 5:00 AM PDT Read More See more Printers articles