jeffdray, Author at TechRepublic

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Microsoft

How to get around version differences in ActiveSync

Jeff Dray found two drivers that helps him address what he sees as one of the major drawbacks of Windows Mobile and ActiveSync.

Mobility

Tips for delivering presentations via your smartphone

It's possible to give a PowerPoint presentation from your smartphone -- just make sure that you keep these rules in mind.

Hardware

10 ways to make desktop visits more effective

Make your client desktop visits more effective with these tips and techniques from a seasoned IT field engineer.

SMBs

Mastering the seven phases of a service call

Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.

CXO

Beware of carefully engineered, manipulative customer service surveys

Have you ever thought that you have been manipulated into answering survey questions to reflect a predetermined outcome? Be careful how your help desk surveys are worded.

Tech & Work

How do you keep in touch with colleagues when you work from home?

Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?

Hardware

10 things they didn’t tell you about mobile working

Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.

SMBs

Users in the wild: Some new species

Jeff Dray loves to dissect the quirks and foibles of the customers he runs into during his support rounds. Here are a few "types" to add to the mix.

SMBs

Coping strategies for difficult customers

Sometimes I have to give myself a little more motivation to face the customers. Here's one of my coping strategies.

Enterprise Software

Technology is not always the answer

The real skill with using technology is to know when to rely on it and when to use the good old-fashioned human brain.

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PURPOSE Recruiting an Artificial Intelligence Architect with the right combination of technical expertise and experience will require a comprehensive screening process. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY ...

PURPOSE Hiring the right Autonomous Systems Engineer requires a specific and precise recruitment process, supported by a thorough understanding of the project requirements. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, ...

jeffdray

How to get around version differences in ActiveSync

Tips for delivering presentations via your smartphone

10 ways to make desktop visits more effective

Mastering the seven phases of a service call

Beware of carefully engineered, manipulative customer service surveys

How do you keep in touch with colleagues when you work from home?

10 things they didn’t tell you about mobile working

Users in the wild: Some new species

Coping strategies for difficult customers

Technology is not always the answer

Guidelines for building security policies

Hiring kit: Artificial intelligence architect

Hiring kit: Autonomous systems engineer

Hiring kit: Application support engineer