Skip to content

TechRepublic

  • Top Products Lists
  • Developer
  • 5G
  • Security
  • Cloud
  • Artificial Intelligence
  • Tech & Work
  • Mobility
  • Big Data
  • Innovation
  • Cheat Sheets
  • TechRepublic Academy
  • CES
  • TechRepublic Premium
  • Top Products Lists
  • Developer
  • 5G
  • Security
  • Cloud
  • Artificial Intelligence
  • Tech & Work
  • Mobility
  • Big Data
  • Innovation
  • Cheat Sheets
  • TechRepublic Academy
  • CES
  • See All Topics
  • Sponsored
  • Newsletters
  • Forums
  • Resource Library
TechRepublic Premium
Join / Sign In
Image of jeffdray

jeffdray

Send jeffdray an email

Latest from jeffdray

  • How to get around version differences in ActiveSync
    Microsoft

    How to get around version differences in ActiveSync

    Jeff Dray found two drivers that helps him address what he sees as one of the major drawbacks of Windows Mobile and ActiveSync.

    jeffdray
    Published:  March 24, 2010, 2:47 AM PDT Modified:  March 24, 2010, 2:47 AM PDT Read More See more Microsoft
  • Tips for delivering presentations via your smartphone
    Mobility

    Tips for delivering presentations via your smartphone

    It's possible to give a PowerPoint presentation from your smartphone -- just make sure that you keep these rules in mind.

    jeffdray
    Published:  February 8, 2010, 1:36 AM PST Modified:  February 8, 2010, 1:36 AM PST Read More See more Mobility
  • 10 ways to make desktop visits more effective
    Hardware

    10 ways to make desktop visits more effective

    Make your client desktop visits more effective with these tips and techniques from a seasoned IT field engineer.

    jeffdray
    Published:  October 28, 2009, 6:34 AM PDT Modified:  October 28, 2009, 6:34 AM PDT Read More See more Hardware
  • Mastering the seven phases of a service call
    SMBs

    Mastering the seven phases of a service call

    Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.

    jeffdray
    Published:  October 26, 2009, 11:48 PM PDT Modified:  October 26, 2009, 11:48 PM PDT Read More See more SMBs
  • Beware of carefully engineered, manipulative customer service surveys
    CXO

    Beware of carefully engineered, manipulative customer service surveys

    Have you ever thought that you have been manipulated into answering survey questions to reflect a predetermined outcome? Be careful how your help desk surveys are worded.

    jeffdray
    Published:  October 19, 2009, 5:40 AM PDT Modified:  October 19, 2009, 5:40 AM PDT Read More See more CXO
  • How do you keep in touch with colleagues when you work from home?
    Tech & Work

    How do you keep in touch with colleagues when you work from home?

    Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?

    jeffdray
    Published:  October 12, 2009, 4:06 AM PDT Modified:  October 12, 2009, 4:06 AM PDT Read More See more Tech & Work
  • 10 things they didn’t tell you about mobile working
    Hardware

    10 things they didn’t tell you about mobile working

    Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.

    jeffdray
    Published:  October 7, 2009, 7:11 AM PDT Modified:  October 7, 2009, 7:11 AM PDT Read More See more Hardware
  • Users in the wild: Some new species
    SMBs

    Users in the wild: Some new species

    Jeff Dray loves to dissect the quirks and foibles of the customers he runs into during his support rounds. Here are a few "types" to add to the mix.

    jeffdray
    Published:  October 5, 2009, 6:16 AM PDT Modified:  October 5, 2009, 6:16 AM PDT Read More See more SMBs
  • Coping strategies for difficult customers
    SMBs

    Coping strategies for difficult customers

    Sometimes I have to give myself a little more motivation to face the customers. Here's one of my coping strategies.

    jeffdray
    Published:  September 28, 2009, 5:07 AM PDT Modified:  September 28, 2009, 5:07 AM PDT Read More See more SMBs
  • Technology is not always the answer
    Enterprise Software

    Technology is not always the answer

    The real skill with using technology is to know when to rely on it and when to use the good old-fashioned human brain.

    jeffdray
    Published:  September 20, 2009, 10:01 PM PDT Modified:  September 20, 2009, 10:01 PM PDT Read More See more Enterprise Software
  • 1
  • 2
  • 3
  • 4
  • 5
  • 10
  • 20
  • Next
219 results

TechRepublic Premium

  • TechRepublic Premium

    Guidelines for building security policies

    PURPOSE These guidelines from TechRepublic Premium will help you define the necessary ingredients of a security policy and assist in its proper construction. They’re designed to work hand in hand with the subjective knowledge you have of your company, environment and employees. Using this information, your business can establish new policies or elaborate on those ...

    Published:  March 23, 2023, 12:00 PM EDT Modified:  March 24, 2023, 1:00 PM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    Hiring kit: Artificial intelligence architect

    PURPOSE Recruiting an Artificial Intelligence Architect with the right combination of technical expertise and experience will require a comprehensive screening process. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY ...

    Published:  March 23, 2023, 12:00 PM EDT Modified:  March 24, 2023, 1:00 PM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    Hiring kit: Autonomous systems engineer

    PURPOSE Hiring the right Autonomous Systems Engineer requires a specific and precise recruitment process, supported by a thorough understanding of the project requirements. This Hiring Kit from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, ...

    Published:  March 23, 2023, 12:00 PM EDT Modified:  March 24, 2023, 3:00 PM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    Hiring kit: Application support engineer

    PURPOSE This Hiring Kit: Application Support Engineer from TechRepublic Premium provides an adjustable framework your business can use to find, recruit and ultimately hire the right person for the job. From the hiring kit: DETERMINING FACTORS, DESIRABLE PERSONALITY TRAITS AND SKILLSETS The skillset of successful Application Support Engineers is marked by balancing the technical expertise ...

    Published:  March 23, 2023, 12:00 PM EDT Modified:  March 24, 2023, 5:00 PM EDT Read More See more TechRepublic Premium

Services

  • About Us
  • Newsletters
  • RSS Feeds
  • Site Map
  • Site Help & Feedback
  • FAQ
  • Advertise
  • Do Not Sell My Information

Explore

  • Downloads
  • TechRepublic Forums
  • Meet the Team
  • TechRepublic Academy
  • TechRepublic Premium
  • Resource Library
  • Photos
  • Videos
  • TechRepublic
  • TechRepublic on Twitter
  • TechRepublic on Facebook
  • TechRepublic on LinkedIn
  • TechRepublic on Flipboard
© 2023 TechnologyAdvice. All rights reserved.
  • Privacy Policy
  • Terms of Use
  • Property of TechnologyAdvice