Growing from a regional telephone carrier into a national information services organization, KCOM wanted to make it easier for employees to share knowledge across geographic and business boundaries. To develop an integrated knowledge management, unified communications and BI (Business Intelligence) framework, KCOM deployed a suite of Microsoft messaging, collaboration and management solutions, which has reduced costs, promoted cross-unit collaboration, transformed its business culture and developed powerful competitive advantages. The KCOM Group uses many business technologies, but after evaluating several approaches, the group recognized that it could best meet its needs with a coordinated deployment of several Microsoft messaging, collaboration and business productivity solutions across the entire enterprise.