FORRESTER REPORT: Increase Customer Service Agility with Cloud Contact Centres

The need to connect consumers on their channel of choice with contact center agents is rapidly becoming a requirement to compete in the age of the customer. For application development and delivery (AD&D) pros, cloud delivery can provide an agile platform so that they can focus their energy on customer journeys, not technology.

Resource Details

Genesys logo
Provided by:
Genesys
Topic:
Cloud
Format:
PDF