FORRESTER REPORT: Increase Customer Service Agility with Cloud Contact Centres

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Provided by: Genesys
Topic: Cloud
Format: PDF
The need to connect consumers on their channel of choice with contact center agents is rapidly becoming a requirement to compete in the age of the customer. For application development and delivery (AD&D) pros, cloud delivery can provide an agile platform so that they can focus their energy on customer journeys, not technology.
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