Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Vendor

Provided by: Genesys
Topic: Cloud
Format: PDF
This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.

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