Killing the IT ticket: Lexmark’s proactive, AI-driven approach reduced IT worker stress and IT incidents by 90 percent

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  Killing the IT ticket: Lexmark’s proactive, AI-driven approach reduced IT worker stress and IT incidents by 90 percent

  Length: 42:00 | February 11, 2019

  Working with Wipro, Lexmark used AI and machine learning to develop a proactive, KPI-driven IT model that cut incidents by 90 percent.

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