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Digital Mouse and Keyboard locked up

By knapps ·
Ok - I need help. My daughter dropped her digital mouse and now her entire computer is locked up. If I hold a key down (start button) for 5 seconds - the will come up - I then have to use the arrows to manuver. To make a selection, I have to hold the enter key for 5 seconds. I have rebooted the computer several times. The only thing that is consistent is that the "Compaq Connections" updated it's security web certificate.

I don't know what to do to unlock the mouse and keyboard. Any suggestions???

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Digital?

by ozi Eagle In reply to Digital Mouse and Keyboar ...

Hi,

I'm not sure what you mean by digital.

I suspect that you have a wireless mouse keyboard combo, if not just replace the mouse, optical mouses (correct spelling for the plural of computer mouse - google it) can be bought for less than $10.

If it is a wireless mouse, then go through the channel setup procedure. Probably need to do the keyboard first then the mouse.
Look underneath and you should see a small hole or button with something like channel select next to it. Insert straightened paper clip to "push".

Herb

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