Ok - I need help. My daughter dropped her digital mouse and now her entire computer is locked up. If I hold a key down (start button) for 5 seconds - the will come up - I then have to use the arrows to manuver. To make a selection, I have to hold the enter key for 5 seconds. I have rebooted the computer several times. The only thing that is consistent is that the "Compaq Connections" updated it's security web certificate.
I don't know what to do to unlock the mouse and keyboard. Any suggestions???
This conversation is currently closed to new comments.
I suspect that you have a wireless mouse keyboard combo, if not just replace the mouse, optical mouses (correct spelling for the plural of computer mouse - google it) can be bought for less than $10.
If it is a wireless mouse, then go through the channel setup procedure. Probably need to do the keyboard first then the mouse. Look underneath and you should see a small hole or button with something like channel select next to it. Insert straightened paper clip to "push".
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Digital Mouse and Keyboard locked up
I don't know what to do to unlock the mouse and keyboard. Any suggestions???