Question

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missing lines of print

By dinehart ·
I am using and HP all-in-one and have had it for a couple of years. Recently when printing a document us Word, Wordperfect or notepad about every 15th line the top 1/5 of the line of print is missing. It seems to be a HP software problem but I have downloaded the lastest updates. Anyone have any answers?

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Curious

by CaptBilly1Eye In reply to missing lines of print

Is this a laser or ink jet printer?
What model is it?

If it's a laser printer, according to HP:
"A repetitive pattern of printing defects, such as an identical smudge every 2 inches may indicate a defective fusing roller. Try cleaning it according to your hardware vendor's instructions. If that does not work, you may need to replace the fusing roller assembly."

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No it

by dinehart In reply to Curious

Is an ink jet printer.
Thanks for the response.

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What model?

by CaptBilly1Eye In reply to No it

I'll do some research.
We have several in our lab.

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I have

by dinehart In reply to What model?

solved my own problem. It was a defective ink cartridge. I was so intent on solving a software problem I forgot about the simplest piece of hardware on the printer.
Thanks for your interest.

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Good to hear

by CaptBilly1Eye In reply to I have

Funny how it often ends up being the obvious, eh? :)

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