"remove only " program

By junnrey21 ·
my scanner isnt working. Ive tried to figure out what went wrong since for the last week it works perfectly. and now it dont... when i check the add/remove program button i saw there that the program for the scanner has the (remove only) status on it... when i tried to uninstall and reinstall it, it automatically has the "remove only" on it... whats seems to be the problem and how could i reinstall the program

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What to do

by CaptBilly1Eye In reply to "remove only " program

In order to reinstall the scanner program and/or drivers, you will need the original CD that came with the scanner or download the installation file from the manufacturer's web site.

But, before you do that, if you are using XP or Vista, perform a System Restore.

To perform a XP System Restore do the following (for future reference, this can be done in Safe Mode as well):
1. Go to Start - All Programs - Accessories - System Tools - System Restore. (this path may be different in Vista).
2. Put a dot in front of 'Restore my Computer to an earlier time' and click the 'Next' button.
3. Pick a date on the calendar that would be prior to when the situation started occurring and click the 'Next' button.

The system will then perform the XP System Restore and reboot.

This will typically resolve driver and registry issues that cause situations like you are experiencing.

Let me know if this helps.

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