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Windows XP and HP Printer Problem

By carol ·
I have set my home computer up with me as the administrator and my four kids are users with limited access. I have tried to install our HP Officejet 5510 all-in-one with USB, but the computer cannot locate the printer. When my kids go in to print, it prints, but only black and white. I have replaced both cartridges, but it still doesn't work. When I print an alignment page it prints fine and the printer aligns itself, but still no color. Any suggestions????

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by JG@FJ In reply to HP Office Jet 5510

If this link hasn't cured your problem, you should have a phone number for Tech Support amongst the paperwork that came with your printer.
Give them a ring, I've usually found them to be quite knowledgeable.
I have been told in the past that some printers sold to the "Home" market are not designed to be used in the sort of environment you have described. Hope this isn't the case.

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HP installations

by Plynn In reply to Windows XP and HP Printer ...

I would unplug the HP, uninstall what you have at the moment & then restart your computer.

Install the HP printer from the disk. As you do so, it will tell you when to plug it in. Once it completes the installation, you can then share it, so that your kids can use it, as well.

I have the same type (all-in-one) & this is the proper procedure.

If you don't have the installation disk, you can download it from the HP website.

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