XP activation fails after repair install on SP3 with IE8

By techrepublic ·
I have experienced the following problem on several different machines in our workshop over the last few months.

After performing a repair installation windows the user cannot logon without re-activation. If you say YES to the prompt the screen goes blank with just the mouse cursor showing. If you say NO to windows logs you off the user and back to the logon screen. It is possible to logon in Safe Mode but not Safe Mode with Networking

The common fact is the machines are XP SP3 (Home, Pro or MCE) with IE8

We have tried the repair install using SP2 & SP3 disks. We have tried re-installing IE8 in safe mode (activation uses IE) but this causes a series of "ordinal not found" errors

We have played around resetting the OOBE but as yet have not found the solution. We have spent many hours attempting to get round this licensing loop but have failed on each occasion. We invariably resort to extracting the customers data and restoring after a clean install but would really like to crack this one as we expect it to happen again.

We have two machines in this condition now and would appreciate any input whilst we have a small amount of time before we are forced to format and re-install to return them to our customers

Yours in hope

Stuart Waite
Border Computer Solutions

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The only time I have seen this type of thing happen

by OH Smeg Moderator In reply to XP activation fails after ...

Is when the wrong Install Disc was used to do the Repair Install. For instance if a Volume License Disc was used on a OEM or Retail Version of the product it gives screwy results.

Of if a OEM Product is used with a Volume License Product you get the same results. As I don't do many of the Big System Builders machines I don't see this often but when I do Dell's, HP's or so on and do not use the Customers Disc's because they don't have them any more I do get some minor issues like this. When that Happens I resort to using the Phone Activation Option and talk to a person.

When I explain what has happened I have never had any issues with getting an Activation Key to type in to Activate the Product/s and return the system tot he Owner activated and updated.


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