Corry Cummings

Protect your network, simplify security, and keep threats out with a stateful firewall. Learn how it works and when to use it.

There are a few cases for using MPLS — but most have moved on from multiprotocol label switching and found a cheaper, more flexible solution.

Using a fax machine is easy, but not always convenient. Learn how to use a fax machine and various online options that may be more practical.

Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both.

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

No one likes choppy audio or dropped calls. Use these simple VoIP troubleshooting tactics for crystal clear internet calls every time.

Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t.

Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security.

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.

DHCP or static IP? Here’s everything you need to know about Dynamic Host Configuration Protocol and how to keep your network secure.