Protect your network, simplify security, and keep threats out with a stateful firewall. Learn how it works and when to use it.

There are a few cases for using MPLS — but most have moved on from multiprotocol label switching and found a cheaper, more flexible solution.

Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

In the remote work era, reliable Wi-Fi is a must. From testing network performance to locating nearby connectivity, these are six of the best speed test apps to consider.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

No one likes choppy audio or dropped calls. Use these simple VoIP troubleshooting tactics for crystal clear internet calls every time.

Discover the best VoIP routers for businesses in 2024. Easily compare range, transfer rates, connectivity types, price, and more.

Learn about the best UCaaS providers for new or small businesses, remote teams, traditional offices, global enterprises, and everything in between.

In the market for a new VPN? The top-rated FastestVPN has been reduced to just $24.97 for a lifetime subscription at TechRepublic Academy.

Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t.

Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security.

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.

DHCP or static IP? Here’s everything you need to know about Dynamic Host Configuration Protocol and how to keep your network secure.

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you already use.