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monday.com offers a variety of project management functions in a range of pricing tiers. Explore features and alternatives in this review.

Controlling services in Linux doesn't have to be a confounding experience. Here's how the process works and why it is often seen as an overly complicated task.

The Hacker-Powered Security Report showed mixed feelings toward AI in the security community, with many seeing leaked training data as a threat.

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.

Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.

Developers can try out the Apple iOS 18.2 beta now with ChatGPT for iPhone and iPad.

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud.

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy.

Compare Asana vs Notion to see which is better for your team. Learn about features, pricing, and pros and cons in this comprehensive guide.

Discover the key differences between Google Calendar tasks versus events, and learn how to use each feature effectively in your workflow.

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it.

Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know.