Remote desktop software is becoming increasingly important as organizations move to remote and hybrid work environments. This software enables IT technicians to connect to any remote device from anywhere to mitigate security risks and perform upgrades.
There are many robust remote desktop tools out there to choose from, including dualmon and TeamViewer. How do these two remote desktop software tools compare? We break it down for you.
SEE: Splashtop vs TeamViewer: Compare remote desktop software (TechRepublic)
What is dualmon?
Dualmon is a remote desktop tool used to control computers from any device to provide remote access and support. Dualmon’s features enable 24/7 remote desktop access, multiple monitor support, mobile access and more. Dualmon offers two distinct plan options, including one for unattended remote access and another for on-demand remote assist when the desktop user is present.
What is TeamViewer?
TeamViewer is a remote access, control and support tool that works with virtually any desktop and mobile platform. The remote desktop software enables technicians to remote into mobile devices, which is critical for today’s mobile workforce. TeamViewer’s features enable remote desktop wake-ups, remote printing and more.
Dualmon vs. TeamViewer: Feature comparison
|IT team collaboration
|Remote file transfer
Head-to-head comparison: dualmon vs. TeamViewer
The best remote desktop software tools enable IT teams to access devices with or without a user present, and both dualmon and TeamViewer offer this critical functionality. Using either tool, IT support technicians can gain access to any connected device using a simple password, regardless of whether the user is present to grant access.
During a remote access session, dualmon users will be able to transfer files, print documents remotely, take screenshots and more. TeamViewer users have access to the same features. Using TeamViewer, however, IT teams can turn on computers remotely without on-site assistance. This is incredibly useful when updates need to be made after business hours so as to not halt operations.
Both TeamViewer and dualmon allow IT support techs to connect to multiple computers during a single session. This simplifies the process of needing to make updates or secure multiple devices at one time. These tools also offer multi-monitor support so businesses can see the entire desktop screen of a remote computer, regardless of how many monitors it spans.
IT team collaboration
It’s common for IT teams to need to collaborate to solve system issues or to discuss software upgrades. Inside TeamViewer, IT teams will find collaboration tools such as group chats, video conferencing, and session recording and compression. TeamViewer also enables companies to manage partner connections and contacts.
dualmon offers a few more collaboration features for IT teams. For example, teams can start meetings with one click, annotate on-screen using pens, share keyboard and mouse control, and view their meeting history.
TeamViewer uses end-to-end encryption based on 4096 RSA private/public key exchange and AES (256-bit) encryption. This means data is encrypted during transfer. The tool also provides additional security features, including malware protection, remote data backup and remote device monitoring in an easy-to-use dashboard.
dualmon uses end-to-end SSL encryption and offers other security features such as two-factor authentication and screen blanking.
Both TeamViewer and dualmon are compatible with mobile devices. This means teams can access remote desktop computers from their mobile devices from anywhere.
A key difference lies in TeamViewer’s ability to enable mobile-to-mobile connections which dualmon currently doesn’t allow. IT technicians can remote into other mobile devices such as phones or tablets from other mobile devices.
Choosing between dualmon and TeamViewer
IT teams of all sizes can benefit from dualmon and TeamViewer. Both remote desktop software solutions offer all of the features necessary to provide high-quality IT support.
It’s important for IT teams to select a solution that fits their unique team needs. For teams that want the highest probability that their devices will be compatible with the remote access software and need mobile-to-mobile connectivity, TeamViewer might be the best option. For IT teams that want a few more collaboration tools for hosting meetings and providing group support, dualmon might be the way to go.
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