Corry Cummings

Learn how Direct Inward Dialing can be used with a cloud phone system to create efficiencies and cost savings.

Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity.

Non-fixed VoIP is cheaper than a fixed line — and in these five situations, fixed-VoIP performs better, too.

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning.

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage.

These practical cold calling tips will help you and your team hit quotas early, maximize your time, and get better results.

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.

An incorrect fax header dooms your transmission from the start. Here’s how to get it right, even if you have never sent a fax before.

Discover the best troubleshooting tips for fax transmission issues, whether you’re using an analog machine or an online service.

Landlines are being phased out, but a fax ATA will let you keep using your old equipment for years to come.

Discover how to legally, securely, and quickly fax a check whether you’re using a traditional fax machine or an online faxing service.