Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data.

Data science involves extracting valuable insights from complex datasets. While this process can be technically challenging and time-consuming, it can lead to better business decision-making.

Kelly Brough, Accenture’s director of applied intelligence for Australia and New Zealand, told TechRepublic IT teams are often the most practical about AI, but success will depend on working with others.

Explore the features of pricing of these top data recovery software to find the best tool for your business's data recovery needs.

Data ingestion and ETL are often used interchangeably. But, they're not the same thing. Here's what they mean and how they work.

Data analysts can help build accessible and effective data models by defining business requirements, working with IT and data scientists, and testing data model results.

IBM Watson is a data analytics processor that leverages natural language processing to help industries such as healthcare, finance, retail and more make better business decisions.