Software
MicrosoftMicrosoft: Ransomware Attacks Growing More Dangerous, Complex
Attackers launched 600 million threats on Microsoft customers daily in the last year, according to the tech giant.
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Attackers launched 600 million threats on Microsoft customers daily in the last year, according to the tech giant.
Compare top project portfolio management (PPM) software and learn more about pricing, features and pros and cons in our comprehensive guide.
Learn how data from call detail records can help you find fraud calls made by your phone system — and prevent them from happening again.
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they're not.
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them.
Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems.
We’ve collected, graded, and compared a list of top iPhone card reader peripherals, so you can make a more informed buying decision.
Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name.
SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.
Discover the best ways to get call center queuing times under control without telling agents to work harder.
Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.