All companies have standards for the office, but remote work can complicate those rules. Here are 10 guidelines to help you establish a professional remote work policy.
Fully remote jobs and work from home policies are on the rise, particularly in the tech industry. Typically embraced for its flexibility, remote work has been made possible by mobile devices and cloud-based applications, 451 Research senior analyst Raul Castanon-Martinez said. Now that people are able to conduct the same work at home, motivation for coming into the office has plummeted.
Most traditionally-staffed organizations begin by allowing employees to test remote working with part time to test the waters, said Castanon-Martinez. But eventually, he said he believes that this will lead to an "'Uber-ization' of the workforce," with more people shifting to full-time remote positions.
Indeed, over a third of full-time employees are projected to work remotely in the next 10 years, according to a recent report from Upwork. Currently, 63% of companies have at least some remote workers, yet the majority don't have any remote work policy in place, said the report.
SEE: How to work from home: IT pro's guidebook to telecommuting and remote work (TechRepublic Premium)
The lack of policies isn't that surprising, though. "Unspoken or informal policies are more common," said Castanon-Martinez. "This is probably a result of the learning curve that organizations go through in the early stages." Remote jobs are still a new concept, and companies need to adapt.
But unspoken rules can create confusion. To set employees up for success, they need to understand what their expectations are--whether they are working in or out of the office. Without remote work policies, a disconnect can form between employees and their supervisors, which is unproductive and unhelpful.
Here are 10 guidelines to kick off your remote work policy.
First, companies need to determine what positions are eligible to work remotely, and state them in their policy. By analyzing their work and operating model, companies can decide which positions can and should be done out of the office, Gartner analyst Carol Rozwell said. She used herself as an example: "If I'm on the phone with you right now, doesn't matter where I'm phoning from, doesn't matter where you phoned me, right?"
Some companies, however, may not have any jobs that can be conducted remotely. Companies without remote-compliant positions should state that from the beginning, eliminating any future requests or inquiries about remote work.
If a company does allow remote work, then availability expectations should be outlined in the policy. Whether it's instating a blanket 9 a.m. to 5 p.m. work requirement,, or letting employees to set their own schedules, either should be put in a policy, said Castanon-Martinez.
Setting schedule requirements from the start eliminates any possible frustration between employees based on time. If one employee is allowed to make their own schedule, but another is given set hours, that can create an unfair atmosphere.
Castanon-Martinez also recommended implementing a specific rule on response time. Define whether or not a remote employee is expected to respond to a coworker immediately, and also specify what modes of communication should be used, he said.
Organizing expectations around communication creates a healthy relationship between employees and supervisors--no one will have concerns about productivity expectations, or be left in the dark.
SEE: IT pro's road map to working remotely (TechRepublic download)
4. Productivity measurements
Speaking of productivity, remote work policies should specify how an employee's productivity will be measured. Productivity can be measured in a number of ways, whether it be on the time spent on the project, number of cases resolved, amount of client interactions, and more, companies need to determine how they want to evaluate their employees.
"The key thing is to make sure that you can measure outcomes of work, as opposed to something like the number of hours," Rozwell said. "So, if you can measure the outcomes after somebody performs the work remotely, and you got the desired result, then that's a better situation than trying to measure people on number of hours."
Remote workers need the right tools to complete their work. Therefore, companies need to state what equipment they are willing to offer to these employees. If they expect employees to provide their own computers, for example, then they need to specify that.
Some organizations require you have an internet service that meets a certain speed requirement, said Rozwell. It's important that prospective remote workers are aware of the technological expectations up front so they know if they can meet them.
6. Tech support
Along with equipment, companies need to specify if any tech support is offered to remote workers. Almost all major companies have on-site technology support, but not remote. Outline in the policy what remote employees are expected to do when having technical difficulties, that way there is a plan of action.
7. Rightful termination
Rightful termination is typically addressed in most company policies, but Rozwell emphasized its importance in a remote work policy. Companies need to plainly state that no employee will be terminated on the basis of working remotely. The reason this policy even needs to be stated is because many managers are uncomfortable with remote working because they can't see their employees, said Rozwell.
This is also where communication comes into play. Open and frequent communication is necessary between remote workers and managers so that no one can question the work that is being done, she added.
8. Physical environment
If a company has a preference on the physical environment an employee works in, put it in the policy. Some companies prefer or require an employee's physical environment to be approved prior to working remotely.
"It's a health and safety issue," said Rozwell. "If you think about an office environment, generally you could assume that the building is safe, that the company is monitoring things like CO2 levels, that they have a system that can detect a fire or a break in. The key is the fact that it's a healthy work environment."
A big problem with remote work is security. Big companies work on secure networks, but when information is taken out of the office, security is not guaranteed. Employees need to be extremely careful when doing work in public places, said Rozwell. If companies have specific requests--for example if they don't want employees working on public Wi-Fi--then that should be stated in the policy.
10. Client confidentiality
Going hand-in-hand with security, client confidentiality must be addressed in a policy. Again, keeping information confidential is much easier in a protected workspace.
For example, if you're having a client call in a cafe, you have to make sure you aren't discussing or sharing sensitive information in that setting, said Rozwell. Nothing could stop a remote employee from doing so, though, if it's not directly stated.
Editor's note: This article was originally published on July 20, 2018 and updated on March 13, 2020 to include updated additional resources.
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