Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment.

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them.

Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience.

Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow.

The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents.

IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed decision.

Learn two different ways to conduct VoIP quality tests --- one's easy and free, the other requires expertise and a monthly fee.

Learn three different ways to conduct a VoIP speed test at no cost, plus our best tips for making the most of your results.

Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

Connecting a new device or troubleshooting your network? Here’s how to find any type of network security key.

Don’t let network jitter ruin another call. Learn fast and effective ways to get a high jitter rate down to a manageable level.

Even though we’re no longer running out of IP addresses, Network Address Translation still plays a vital role. Learn the six types of NAT and how each one is used to improve network security, performance, and connectivity.

Consumers don’t need to worry, but businesses need to understand the router vs firewall distinction. Here's why.

Few issues mess up a call like mic echo — it’s incredibly distracting. Thankfully, you can usually fix it in a few seconds.

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.