Learn two different ways to conduct VoIP quality tests --- one's easy and free, the other requires expertise and a monthly fee.

Learn three different ways to conduct a VoIP speed test at no cost, plus our best tips for making the most of your results.

Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our in-depth guide.

Connecting a new device or troubleshooting your network? Here’s how to find any type of network security key.

Don’t let network jitter ruin another call. Learn fast and effective ways to get a high jitter rate down to a manageable level.

Even though we’re no longer running out of IP addresses, Network Address Translation still plays a vital role. Learn the six types of NAT and how each one is used to improve network security, performance, and connectivity.

Consumers don’t need to worry, but businesses need to understand the router vs firewall distinction. Here's why.

Few issues mess up a call like mic echo — it’s incredibly distracting. Thankfully, you can usually fix it in a few seconds.

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.

Traditional and cloud fax are secure, reliable channels for communication. The hospitals and banks that rely on fax aren't just winging it.

If calls aren’t crystal clear, it causes immediate problems. Here’s how to optimize your VoIP network and ensure perfect quality every time.

Unless you're faxing a lot of pages, you won’t be waiting around. Learn how long fax takes and what might be wrong if it takes forever.

Most devices come with a host based firewall, but is it enough? Learn about this vital layer of security and how it keeps you safe.

Understanding what firewalls do (and don't do) takes just a few minutes. Learn what a firewall does to keep intruders out in < 5 minutes.

Compared to the needs of modern applications, VoIP bandwidth requirements are modest. Learn why internet stability has more of an impact.