Vonage offers basic VoIP calling features that aren’t necessarily unique, but it stands out for a very specific use case that may make it the right pick for your business.

From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service.

Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros.

Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips.

Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores.

Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your team.

Explore how AI transforms call centers with five current technologies and three future innovations, enhancing efficiency and customer satisfaction.

Learn more about metered vs unlimited calling options through Zoom Phone. Find out if your business might benefit from their budget-friendly VoIP phone plans or if you’re better off with a more feature-rich alternative.

OpenPhone’s one of the few VoIP systems to offer unlimited texting. Wondering about the rest of the platform? Check out my full review.

Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you.

Discover strengths and drawbacks of 8x8 as a contact center solution. Compare features and pricing with other VoIP business phone systems.

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations.

VoIP service can be a low-cost upgrade from landlines. See how much you can expect to pay for a phone system in our VoIP pricing breakdown.

While choosing VoIP over landline phones is generally an easy decision for most companies, there are a few situations where your business may want to go with a landline or hybrid VoIP system.