After Hours

Forcing an Android device to update to a higher version

TechRepublic member Janey79 would like to update their Android device to use a higher software version, but is having issues. Can you offer advice or tips to help this fellow member?

Android Device
Credit: CNET/James Martin

Welcome to our "Got Answers?" series where we are helping fellow members get answers to their tech questions. Are you the one who can help your fellow members with their questions?

Unlike Apple where they make the latest iOS update available for everyone to download and install, Android updates are slowly rolled out, meaning users often have to wait weeks before they receive the update on their device. So what do you do, if you want (or need) to update to the newest Android software now (instead of later), but you are unable, like TechRepublic member Janey79?

TechRepublic member Janey79 asks, "Hi, I have a S7 phone that wont update past android version 6 software. Keeps saying "software is up to date."

Is there somewhere I can download the latest software externally rather than relying on the built in auto-updater? Tried SmartSwitch and same applies. Kies wont run as it sends me to SmartSwitch.

Thanks!"

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About Tammy Cavadias

Tammy Cavadias is the Community and Member Services Manager for ZDNet, TechRepublic, and Tech Pro Research. She loves spending time with her 8 rescue dogs, and in her spare time she helps animal rescues. She has been with the company since 1996.

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