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VoIPHow to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
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A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.
Learn practical steps for recognizing and responding to call center burnout — before it’s too late.
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.
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IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly.
You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.
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After just one year, Mojo may be in for a rapid rise after its entrance into the TIOBE Index top 50 list of most popular programming languages.
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