Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix.

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on.

Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.

Enterprises are demanding “human in the loop” safeguards due to a lack of trust in AI.

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Learn how to execute the fundamentals, harden your defenses, and protect your business's network security with no high-tech software.

Ghost calls are an annoying indicator of a potential security issue. Learn why they happen, when you should worry, and how to stop them.

Fax broadcast can be a great way to get your message out. Learn how it works, when to use it, and how to avoid fines.

Improved visibility, connection to strategy, and ability to change are critical.

Users of Google Cloud’s virtual machines can now get in-house attestation for VMs that offer AMD encrypted virtualization.

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs.

Red Hat's decision to end CentOS is forcing most developers and companies to find an alternative OS. In this guide, learn about the top competitors' features.