Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t.

Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security.

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.

DHCP or static IP? Here’s everything you need to know about Dynamic Host Configuration Protocol and how to keep your network secure.

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you already use.

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data.

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better.

Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away.

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud.

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy.

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home.

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it.

Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error.