
Networking
VoIPHow IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.
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Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.
Traditional and cloud fax are secure, reliable channels for communication. The hospitals and banks that rely on fax aren't just winging it.
If calls aren’t crystal clear, it causes immediate problems. Here’s how to optimize your VoIP network and ensure perfect quality every time.
Most devices come with a host based firewall, but is it enough? Learn about this vital layer of security and how it keeps you safe.
Understanding what firewalls do (and don't do) takes just a few minutes. Learn what a firewall does to keep intruders out in < 5 minutes.
Compared to the needs of modern applications, VoIP bandwidth requirements are modest. Learn why internet stability has more of an impact.
A stateless firewall is an efficient, low-maintenance way to screen lots of network traffic quickly — but there are a few important drawbacks.
Understanding the stateful firewall vs stateless firewall distinction will help you decide on the best strategy for protecting your network.
Protect your network, simplify security, and keep threats out with a stateful firewall. Learn how it works and when to use it.
There are a few cases for using MPLS — but most have moved on from multiprotocol label switching and found a cheaper, more flexible solution.
Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.
In the remote work era, reliable Wi-Fi is a must. From testing network performance to locating nearby connectivity, these are six of the best speed test apps to consider.
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.
No one likes choppy audio or dropped calls. Use these simple VoIP troubleshooting tactics for crystal clear internet calls every time.
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