In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why.

The only reason people think VoIP number porting is hard is because it’s unfamiliar. It's actually really easy — here’s exactly how to do it.

Discover why (and how) a VoIP gateway is one of the few truly plug-and-play devices in business communications.

With so many easier alternatives for sending docs, VoIP fax is a lousy strategy. Learn why fax fails over VoIP and what you can do instead.

Learn why even the cheapest cloud phone system has a virtual switchboard that beats most hardware alternatives on price and complexity.

Plan ahead to minimize disruption and keep customers satisfied. A smooth UCaaS migration requires careful coordination and the right tools.

Don’t leave an important document or communication to chance. Learn how to send a test fax for free in 10 minutes or less.

Explore the five types of webinars and four basic event formats. Learn how to choose the right combination for maximum impact and engagement.

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage.

Discover the best free and paid wake up call service, along with other alternatives for the heaviest of sleepers.

Most estimates are off by more than 100 years. Learn when the fax machine was actually invented and how it evolved to today's technology.

An LOA is a Letter of Authorization — you’ll need one to use your existing phone number(s) with a different phone service.

Is cloud network security right for you? Learn when to use it, it's benefits and drawbacks, best practices, and more.

Threat actors are capable of launching massive VoIP DDoS attacks. Learn how to protect your VoIP network before they wreak havoc.

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter.