Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t.

Both Debian and Ubuntu are often considered outstanding choices to meet your desktop and server needs. But what are the differences and similarities, and which is right for you?

Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security.

Dell announced new AI and cybersecurity advancements at Microsoft Ignite, including APEX File Storage and Copilot services for Azure.

NVIDIA reveals cutting-edge AI and supercomputing innovations at SC 2024, highlighting partnerships and new breakthroughs in HPC and AI-driven research.

Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers.

Find out what remote access software is, how it works, and why you should consider it for you and your business.

With dozens of payroll services on the market, how can you tell which one is right for your business? We explain how to evaluate products so you can find the best payroll software for your needs.

Should you go cloud, on-prem, hybrid, or CPaaS? Discover all the signals that indicate a hosted contact center solution is the way to go.

Microsoft Ignite 2024 unveils groundbreaking AI, security, and Teams innovations, shaping the future of enterprise tech and digital transformation.

Learn how to prompt Gemini to produce content and calculations that you can export or copy to a Google Sheet.

Explore the best free project management tools for individuals and teams. Learn how to manage work more efficiently and enhance productivity.

DHCP or static IP? Here’s everything you need to know about Dynamic Host Configuration Protocol and how to keep your network secure.

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you already use.

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data.